1. BACKGROUND

1.1. At Global Health X , (hereinafter referred to as “Global Health X” or “We/we” or “Us/us”, and shall include its successors and permitted assigns), protecting your private information is our priority.

1.2. This privacy policy (“Privacy Policy”) applies to the Website (as defined herein) and governs data collection and usage from you in accordance with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (“SPDI Rules”) under Information Technology Act, 2000 (“IT Act”). The terms ‘Information’, ‘Data’, ‘Personal Information’ and ‘Personal Data’ are used interchangeably under this Privacy Policy. For the purposes of this Privacy Policy, unless otherwise noted, all references to Global Health X include https://globalhealthx.co/ (the “Website”). By using the Website, you consent to the data practices described in this Privacy Policy.

2. DEFINITIONS

2.1. The term “Information” shall have the meaning as provided under the IT Act and SPDI Rules and shall mean any personally identifiable information including but not limited to name, gender, mobile number, phone number, address, email, date of birth, any identity proof issued by the government such as Aadhaar, PAN Card et cetera.

2.2. The term “Information” includes ‘Sensitive Personal Data or Information’ as defined under the SPDI Rules which includes, (a) password, (b) financial information such as bank account or credit card or debit card or other payment instrument details, (c) physical, physiological and mental health condition, (d) sexual orientation, (e) medical records and history, (f) biometric information, (g) your current and past remuneration or salary details, (h) any detail provided to us in furtherance to providing services, and (i) any of the information received by us for processing, information stored or processed under lawful contract or otherwise, including the Internet Protocol (“IP”) address, browser type, Internet Service Provider (“ISP”) (collectively, the “Information”).

2.3. The term “You/you” or “Your/your” or “Yourself/yourself”’ shall refer to any user accessing the Website.

3. APPLICABILITY

3.1. This Privacy Policy is limited in its applicability only to your use of the Website.

3.2. This Privacy Policy describes the manner in which we collect, use/process, store and disclose your Information, and the choices you have with respect to the manner in which we ought to be dealing with your Information.

4. CONSENT

4.1. General Consent: You agree to provide your express consent for Global Health X to collect, process, store, share and purge the Information submitted by you. Global Health X updates this Privacy Policy from time to time. Your continued use of the Website posts the changes shall be deemed to be your acceptance of those changes made in this Privacy Policy.

4.2. Consent by Minor: Global Health X does not knowingly collect personally identifiable Information from minors. If you are under the age of 18 (eighteen), you must seek permission from a parent or guardian to use this Website. In the event of the discovery of incorrect or inadequate Information, Global Health X shall have the sole discretion to remove the Information from its system and abstain you from visiting the Website without any notice.

5. COLLECTION AND USE OF INFORMATION

5.1. In order to better provide you with the services offered on the Website, we will collect Information that may be personally identifiable to you as defined under this Privacy Policy. You acknowledge that any Information provided by you shall be true, correct, accurate and up-to-date.

5.2. We do not collect any Personal Information about you unless you voluntarily provide it to us. However, you may be required to provide certain Personal Information to us when you elect to use certain services available on the site. These may include:

a) signing up for special offers from selected third parties; and/or

b) sending us an email message.

5.3. The Information that you share with us shall be kept strictly confidential. The Information along with all supporting documents submitted by you shall be used for the limited purpose of:

a) providing / administering services and contacting you in such regard;

b) enable your access in order to use the services including delivering mobile and/or email notifications like one-time passwords, providing confirmations, alerts, updates et cetera;

c) publishing your feedback regarding our services;

d) personalizing the services for you;

e) providing better customer experience;

f) responding to your queries, requests and legitimate claims along with resolving any issues;

g) keeping you informed or update you on various services;

h) sending you such information that may be of interest to you;

i) archiving / backing up information;

j) cooperating with government and regulatory authorities, judicial, quasi-judicial, or regulators in accordance with our legal obligations under applicable laws to the extent required;

k) notifying you (upon our reasonable belief or otherwise) of any violation of any 3rd party rights, law, agreements and/or policies;

l) conducting research and perform analysis in order to measure, maintain, protect, develop and improve our services;

m) monitoring aggregated metrics such as total number of visitors and traffic;

n) sending you marketing communications;

o) sending you mails or contacting you for various customer satisfaction surveys, market research, promotional activities or in connection with certain transactions; and

p) notifying you regarding various security and privacy.

5.4. We shall take all reasonable measures as prescribed under law to prevent unauthorized access and misuse of your Information. However, we shall not be responsible for any such unauthorized access and misuse of your Information by unauthorized persons despite having taken all such measures.

5.5. By accessing and using the Website, you accept to strictly abide by, (a) the policies and practices described in this Privacy Policy and all other policies made available from time to time, and (b) acknowledge and consent to the collection, use/process and disclosure of the Information and for the limited purposes described in this Privacy Policy.

6. DATA SHARING & DATA ACCESS

6.1. We shall not use your Information for any purpose other than in furtherance to providing its services.

6.2. We may share the Information in the following instances:

a) upon serving you a “prior notice”, to its successors or permitted assigns as permitted under law and/or to its subsidiary;

b) upon taking your express written “prior consent” and on “need to know” basis, with its business partner in furtherance to providing the services including for verification of your credentials / profile;

c) to any judicial, quasi-judicial, regulatory, statutory and/or any government agency pursuant to any legal requirement; and

d) for uses and disclosures to prevent serious threat to health or safety.

7. DATA TRANSFER

7.1. We may, from time to time, expand or reduce its business and this may involve the sale and or transfer of control of all or part of Global Health X. The Information provided shall, where it is relevant to any part of the business so transferred, be transferred along with that and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Information for the purposes for which it was originally given to Global Health X.

7.2. We may also disclose the Information to a prospective purchaser of its business or any part of it. Data may be transferred to or from different jurisdictions and we will take steps to ensure that privacy is protected.

8. PUBLIC DATA

8.1. Any Information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other law for the time being in force, shall not be regarded as Information for the purposes of IT Act, 2000 and the SPDI Rules.

8.2. We shall not be responsible in any manner of whatsoever nature for any unauthorized use, violation or misuse of such Information.

9. DATA RETENTION AND STORAGE

9.1. Global Health X shall retain Information for a minimum period of [●] years and/or as may be prescribed by law from time to time.

9.2. In the event that we are unable to process the Information submitted by you for any reason whatsoever, the same shall be deleted unless otherwise required under law and/or as may be required for any internal or external audit purposes.

9.3. We are committed to complying with applicable laws to ensure that all measures prescribed by law, are taken for storing the Information in order to ensure that such Information is safe and secure.

10. DATA PURGING

10.1. We have necessary policies, mechanisms and tools in place to ensure all the Information that are collected and stored are deleted as soon as the purpose as described in this Privacy Policy is completed, unless it is mandated by law to be maintained by us.

10.2. Any data destroyed shall be disposed of in a manner that protects the privacy of your Information, in an appropriate manner as per the industry standard practices and norms.

11. YOUR RIGHTS

11.1. We shall be happy to make corrections to your Information upon your written request.

11.2. You have the right to ‘opt out’ of providing Information and may withdraw the ‘Consent’ expressly in writing to [insert email address].

12. DATA SECURITY

12.1. We secure your Personal Information from unauthorized access, use, or disclosure.

12.2. When Personal Information is transmitted to other websites, it is protected through encryption. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your Personal Information.

12.3. Global Health X is complied with the standards of ISO/IS/IEC 27001 and it shall use reasonable measures as prescribed under law to protect your Information from any unauthorized access, loss, use or disclosure.

12.4. Global Health X shall endeavor to take reasonable measures to prevent unauthorized access to and improper use of your Information. It shall adopt all the suitable measures to diagnose any problems with its server and to administer the application including by blocking certain addresses that it feels are inappropriately using its application. In the event of any breach or attempted breach by any third party, Global Health X shall endeavor to rectify the problems as soon as possible.

12.5. Global Health X may collect the following information:

a) anonymous data from every visitor of the Website to monitor traffic and fix bugs which includes (without limitation) information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, unique identifiers of the device through which the application is accessed, such as VPN, information of Wi-Fi connectivity and a timestamp for the request; and

b) log file information is automatically reported by your browser each time the application is viewed. The server supporting the application logs may include information such as web request, Internet Protocol (“IP”) address, Analytical Code, Geo Stamp, browser type, browser language, referring/exit pages and Universal Resource Locators (“URL”), platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular page, the date and time of the request (“Log File Information”). Such Log File Information collected is not associated with any Personal Information and is only tagged to the unique identifier for a particular device.

13. LIABILITY

13.1. Global Health X shall in no manner be liable for any violation under this Privacy Policy, if the Information

a) is already available in public domain; or

b) is collected by way of any illegal and unlawful means; or

c) is provided by any person who is incompetent under Section 11 of Indian Contract Act, 1872.

14. TRACKING USER BEHAVIOR

14.1. Global Health X may keep track of the websites and pages our users visit within the Website to determine what Global Health X services are the most popular. This data is used to deliver customized content and advertising within the Website to customers whose behavior indicates that they are interested in a particular subject area.

15. USE OF COOKIES

15.1. Global Health X’s Website may use “cookies” to help you personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

16. LINK TO OTHER WEBSITES

16.1. The Website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Global Health X is not responsible for the privacy practices of such other websites.

16.2. We request you to be to read the privacy statements of each and every website that collects personally identifiable information that you visit. This Privacy Policy applies solely to information collected by this website.

17. INDEMNITY

17.1. You agree and undertake to indemnify us against all claims, demands, direct, indirect or consequential losses, causes of action, liability, costs and expenses (including legal and other costs) which are made or brought against or incurred by us in relation to any suit or dispute by any third party arising out of disclosure of your personal data by you to third parties either through the Website or otherwise and your use and access of the Website, and resources of third parties. We assume no liability for any actions of third parties with regard to your personal data, which you may have disclosed to such third parties.

18. EMAIL COMMUNICATIONS

18.1. From time to time, we may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our products and/or services, we may receive a notification when you open an email from us or click on a link therein provided.

18.2. If you would like to stop receiving marketing or promotional communications via email from us, you may opt-out of such communications by clicking on the ‘UNSUBSCRIBE’ button.

19. EXTERNAL DATA STORAGE SITES

19.1. We may store your data on servers provided by third-party hosting vendors that we have contracted with.

20. CHANGES TO THIS PRIVACY POLICY

20.1. We reserve the right to amend this Privacy Policy from time to time as may be required under law.

20.2. We will notify you about significant changes in how we treat Personal Information by sending a notice to the primary email address specified in your account, placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Website and/or services available through this Website after such modifications will constitute your:

a) Acknowledgment of the modified Privacy Policy

b) Agreement to abide and be bound by that Policy

21. GRIEVANCE REDRESSAL

21.1. Raising a Complaint: All grievances by you should be addressed in writing to us at [insert email address]. Alternatively, you may give a call at [insert phone number] during the business hours between [●] a.m. to [●] p.m. between Monday through Friday (except national holidays, public holidays and government declared holidays). Your complaint or query shall be replied to within 48 (forty-eight) business hours of its receipt. Any follow-up question shall also be answered within 48 (forty-eight) business hours of its receipt. Our team will then work to resolve the complaint and take appropriate action required for such resolution.

21.2. Grievance Officer: A designated grievance officer shall endeavor to resolve your grievances within a month of receipt of the complaint. The complaints in this regard may be addressed to the address mentioned below:

Name: [●]

Designation: [●]

Email ID: [●]

21.3. Grievance Redressal Escalation: In the event that your grievance is not redressed within 7 (seven) business days, or you are not satisfied with the resolution provided, an escalation of the complaint may be made in writing address to Escalation Officer to [insert email address] or call the officer at [insert phone number] or post a letter addressed to Global Health X at [insert address]. Such escalation officer shall address your complaints within 48 (forty-eight) business hours of their receipt of your complaint.

22. CONTACT INFORMATION

22.1. Global Health X welcomes your questions or comments regarding this Privacy Policy at [insert email address].